Luther Burbank Savings is committed to the protection of your privacy during your online visit. Privacy is an important aspect of the exceptional customer service provided by Luther Burbank Savings. We protect the privacy of each consumer through security controls that are monitored and evaluated on an ongoing basis. Bank employees receive annual information security and privacy training.
During Your Online Visit
You remain anonymous while visiting our web site unless you choose to share personal identifiable information. You may choose to share this information while requesting additional information about our products or services or conducting transactions through our online banking.
Please see the Luther Burbank Savings Privacy Notice for more information about how we protect or share personal information.
How We Track Activity
When you visit a Luther Burbank Savings website, we may collect information about you and your use of our site. This data assists with analyzing traffic patterns, trends, browser information, and browser activity. Cookies and similar tracking technologies are used to track and collect data. In this Policy we refer to all tracking technologies as “cookies.”
Visitors to our website may "Opt-Out" from having this data collected by setting their browser to block cookies without loss of site functionality.
While logged into Luther Burbank Savings Online Banking, specific data is collected and stored within a cookie. This data includes:
- Device information (PC, Mobile Phone, Tablet, etc.)
- IP address (a unique string of numbers that identifies a device communicating over the Internet)
- Browser information (browser type and version)
This information is used during user authentication and by fraud prevention systems.
While accessing the Luther Burbank Savings Mobile Banking application, specific data is collected and stored by the application in order to deliver Mobile Banking, to perform analytics, and protect the personal safety of subscribers or the public. This data includes:
- Session length
- Number of transactions
- Other data and information provided by you or from other sources in connection with Mobile Banking or the Software (collectively "User Information")
- Mobile Carrier Information
- Application and Operating System (type and version)
Online banking at Luther Burbank Savings requires cookies to be accepted by the browser.
A cookie is a small text file that a web server stores on a visitor's computer. The information stored within the cookie is retrieved by the web server when you return. Web browser security can be set to block cookies from being saved to your computer. However, Luther Burbank Savings Online Banking requires the browser to be configured to accept cookies.
The cookies allow the Bank to track how a visitor navigates through our site. It also allows the Bank to collect unique information about the visitor's device such as an IP address. The device information stored within a cookie is used throughout the online banking user authentication process. In addition, the information within the cookie is used by back-end fraud prevention systems. Luther Burbank Savings does not collect or store personal information within cookies.
At this time, the websites of Luther Burbank Savings do not respond to Do Not Track (“DNT”) browser signals. Luther Burbank Savings will continue to monitor the progress of the DNT technology as it develops into an industry standard.
Luther Burbank Savings has implemented mobile security standards and practices to protect the privacy of our customer’s personal information. The Luther Burbank Savings apps; Zelle®; and Mobile Deposit present “Blind Data.” This means our mobile services do not present full names, social security numbers, or other personal information. Account numbers are truncated, and Mobile Deposit does not store check images in persistent memory.
Luther Burbank Savings does not control or endorse the comments made by customers or visitors through social media websites or applications.
For more information on being safe and secure on social media sites, please see CISA's Social Media Cybersecurity flyer.
Links to External Websites
Luther Burbank Savings will never ask for personal information through e-mail. E-mail is not a secure method for sending sensitive personal or financial information including:
- social security numbers
- account numbers
- loan numbers
- driver license or state ID numbers
- passwords, passcodes or personal identification numbers (PINs)
If you need to send sensitive information to Luther Burbank Savings, please contact or visit your local branch or office to learn more about our secure e-mail encryption portal.
For more information on privacy and online security, please visit the Federal Trade Commission online.
Privacy for Children
In accordance with the Children's Online Privacy Protection Act, our websites do not knowingly collect personal information from consumers under the age of 13. In addition, neither the Bank's websites nor products or services are designed for or promoted toward children under the age of 18.
Contacting Luther Burbank Savings with Privacy or Security Concerns
Customers may visit or contact their local branch by phone with Privacy or Security concerns.
Written correspondence may be sent to Luther Burbank Savings at:
Luther Burbank Savings
Attn: Legal Department
520 Third Street, 4th Floor
Santa Rosa, CA 95401