Luther Burbank Savings is committed to the protection of your privacy during your online visit. Privacy is an important aspect of the exceptional customer service provided by Luther Burbank Savings. We protect the privacy of each consumer through security controls that are monitored and evaluated on an ongoing basis. Bank employees receive annual information security and privacy training.
During Your Online Visit
You remain anonymous while visiting our web site unless you choose to share personal identifiable information. You may choose to share this information while requesting additional information about our products or services or conducting transactions through our online banking.
Please see the Luther Burbank Savings Privacy Notice for more information about how we protect or share personal information.
We Track Our Website Activity
Corporate Website - www.lutherburbanksavings.com
When you visit our corporate website at lutherburbanksavings.com, we collect general analytical data. This data assists with analyzing traffic patterns, trends, browser information, and browser activity. This includes no personally identifiable information. Cookies are used to track and collect this analytical data.
Visitors to our corporate website may "Opt-Out" from having this data collected by setting their browser to block cookies without loss of site functionality.
Online Banking Website
While logged into Luther Burbank Savings Online Banking, specific data is collected and stored within a cookie. This data includes:
- Device information (PC, Mobile Phone, Tablet, etc.)
- IP address (a unique string of numbers that identifies a device communicating over the Internet)
- Browser information (browser type and version)
This information is used during user authentication and by fraud prevention systems. Personally identifiable information is not collected or stored within cookies.
Online banking at Luther Burbank Savings requires cookies to be accepted by the browser.
A cookie is a small text file that a web server stores on a visitor's computer. The information stored within the cookie is retrieved by the web server when you return. Web browser security can be set to block cookies from being saved to your computer. However, Luther Burbank Savings Online Banking requires the browser to be configured to accept cookies.
The cookies allow the Bank to track how a visitor navigates through our site. It also allows the Bank to collect unique information about the visitor's device such as an IP address. The device information stored within a cookie is used throughout the online banking user authentication process. In addition, the information within the cookie is used by back-end fraud prevention systems. Luther Burbank Savings does not collect or store personal information within cookies.
At this time, the websites of Luther Burbank Savings do not respond to “Do Not Track (DNT)” browser signals. Luther Burbank Savings will continue to monitor the progress of the DNT technology as it develops into an industry standard.
Luther Burbank Savings has implemented mobile security standards and practices to protect the privacy of our customer’s personal information. The Luther Burbank Savings apps; Zelle®; and Mobile Deposit present “Blind Data.” This means our mobile services do not present full names, Social Security Numbers, or other personal information. Account numbers are truncated, and Mobile Deposit does not store check images in persistent memory.
Luther Burbank Savings does not control or endorse the comments made by customers or visitors through social media websites or applications.
For more information on being safe and secure on social media sites, please visit the Department of Homeland Security US-CERT.
Luther Burbank Savings will never ask for personal information through unencrypted e-mail. E-mail is not a secure method for sending sensitive personal or financial information including:
- Social Security Numbers
- Account Numbers
- Loan Numbers
- Driver License or State ID Numbers
If you need to send sensitive information to Luther Burbank Savings, please contact or visit your local branch or office to learn more about our secure e-mail encryption portal.
For more information on privacy and online security, please visit the Federal Trade Commission online.
Privacy for Children
In accordance with the Children's Online Privacy Protection Act, our websites do not knowingly collect personal information from consumers under the age of 13. In addition, neither the Bank's websites nor products or services are designed for or promoted toward children under the age of 18.
Contacting Luther Burbank Savings With Privacy or Security Concerns
Customers may visit or contact their local branch by phone with Privacy or Security concerns. Written correspondence may be sent to Luther Burbank Savings at:
Luther Burbank Savings
Attn: Legal Department
1515 West 190th Street, Suite 275
Gardena, CA 90248
Consumer Privacy Notice
Our Consumer Privacy Notice explains how Luther Burbank Savings collects, uses, shares and protects consumer nonpublic personal information.
California Consumer Privacy Act Policy
Your privacy is important to us. This California Consumer Privacy Act Policy explains how Luther Burbank Savings collects, uses, and discloses Personal Information relating to California residents covered by the California Consumer Privacy Act of 2018 (“CCPA”). This Policy is provided pursuant to the CCPA.