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ATM Safety Tips

While ATMs have added some convenience to our lives, a few risks have also popped up. ATM's give criminals another opportunity to get at your money, and you should take steps to reduce your risk. Follow these simple tips, and you'll improve your odds against the scammers and make the use of ATM’s safer for everyone.

  • Look over the machine before inserting your card. If you see something that looks unfamiliar on the machine, it could be part of an ATM scam.
  • Card skimmers (external readers) and hidden cameras can be used to compromise your account.
  • Bottom line: if it looks funny, look for another ATM machine. Remember, skimmers can also be placed on gas station pumps or anywhere else you slide a card.
  • Skimmers may be installed on ATM machines, and sometimes you can’t even notice them. A small device goes over the normal card reading slot and reads your card's magnetic stripe.
  • Use secure ATM machines, ones that are either equipped with video surveillance or are inside of a building lobby, such as a grocery store. They're less likely to be tampered with. Thieves have to take more risk installing skimmers where there are security cameras.
  • Have someone accompany you to the ATM if possible.
  • Fill out banking forms ahead of time.
  • Spend a minimum amount of time at the ATM.
  • As you approach the ATM, be aware of your surroundings. If you notice something or someone suspicious, go to another ATM or come back later.
  • Do not use an ATM that appears unusual looking or offers options with which you are not familiar or comfortable.
  • Make sure the lighting around the ATM is adequate, if not, go to another ATM and notify the financial institution.
  • Make sure your vehicle’s passenger windows are up and all doors are locked when using drive-up ATM's.
  • Be wary of people trying to "help" you with your ATM transaction.
  • Never share your Personal Identification Number (PIN) or give it out over the telephone even if the caller identifies themselves as your banker or law enforcement.
  • Do not allow people to look over your shoulder as you enter your PIN code. Cover the ATM keypad as you're entering your PIN -- just in case there's a hidden camera around. And be cautious of people around you with cell phones since many of them are now equipped with camera/video capabilities.
  • Do not re-enter your PIN if the ATM "eats" your card - contact Luther Burbank Savings immediately.
  • NEVER write your PIN number on the back of your card.
  • Do not display cash, pocket it and count it later in your car or at home.
  • Immediately report all lost or stolen cards to Luther Burbank Savings.
  • Closely monitor your bank statements, as well as your balance and immediately report any problems to Luther Burbank Savings.