Frequently Asked Questions

Popular FAQs

How do I send or receive a secure email?

To send or receive a secure email visit

How does the Visa Account Updater Service work for debit cards?

Your Luther Burbank Savings Debit Card is automatically enrolled in the Visa Account Updater Service. The service will automatically update the card number and expiration date with participating merchants to allow a recurring payment to continue without interruption when your debit card expires or is replaced. Please note that participation for merchants is optional. If you would like to opt-out from the automatic updates, please contact your local branch or call (844) 269-1031.

Report a Lost or Stolen Debit Card

During business hours, Monday – Friday, 9am to 5pm (PT), contact your local branch or call 844.269.1031.

After hours call 855.326.4459.

If your card is lost while you're traveling internationally call 614.564.5105.

What are the requirements for enrolling in Online Banking?

Online Banking is available to all individuals who have a qualified account relationship with Luther Burbank Savings. To enroll, begin by filling out the online enrollment form.

What features does Online Banking provide?

With Online Banking, you can access your account information from your computer with internet access. You can view account information including balance inquiries, transactions, transfer funds between your accounts at LBS as well as transfer funds to your accounts with other institutions. You can also pay bills and submit requests to stop payment on personal checks that you have written. If you choose to enroll for eStatements, your statements will be available to you electronically. You can also set up balance/deposit alerts to your email or by text using our eAlerts feature.

What is your routing (ACH) number?

Luther Burbank Savings' routing number is 321181297.


What should I do if I plan to travel internationally?

Call and let us know when you plan to travel so we can make sure your debit card will be available for use. When you call, please have your dates of travel and the countries you will be visiting handy. It is also important that we have a current phone number on file so that we may contact you in the event that suspicious or out of the ordinary activity is recognized on your account.

You may reach us during business hours [Monday – Friday, 9am to 5pm (PT)] by contacting your local branch or calling 844-269-1031.