Mortgage Payment Issues

Are you having difficulty making mortgage payments to Luther Burbank Savings?

For our owner occupied home loan and home equity customers Luther Burbank Savings may be able to help.

If you cannot afford your monthly loan payments and wish to avoid foreclosure, you may be eligible for a loan "workout" or modification. We determine eligibility for loan "workouts" on a case-by-case basis. Among other things, we will consider the value of your property and your ability (based on your current income) to make monthly loan payments in accordance with the "workout." Repayment options include, but are not limited to, forbearance or modification of your loan.

If you would like to discuss your options to avoid foreclosure with us, please call the Loan Service Department of Luther Burbank Savings at 888-606-1824. Our hours are Monday – Friday, 8:30am to 5pm (PST).

If after speaking with our Loan Service Department, you decide to continue with the process, you first need to provide a "Hardship Letter" which explains the help you are requesting, why you are behind on your loan payments, your ability to make future payments, and whether there are junior liens on the property. To complete the Hardship Letter, please click on the above blue hyperlink, a new window will open with a fillable form in PDF format which you can print, fill out and return via facsimile to 707-581-2109, or fill out the form electronically and contact us for secure emailing instructions at Should you decide to continue the process, you may need to provide:

  • Completed Financial Statement Form
  • Copy of all borrowers' most recent pay stubs for one month; or if self-employed, the most recent year income tax return and current year-to-date profit and loss statement.
  • If Junior Liens exist on the property (e.g.; a second mortgage or home equity line of credit), provide a copy of the current loan statement from your lender(s) and documentation of any payment arrangement made subsequent to the original loan.
  • Copy of current listing agreement

Sign a 4506T Form so we may verify your tax return information with the Internal Revenue Service.

Luther Burbank Savings may postpone any pending foreclosure action only upon receipt of a completed financial packet. Failure to provide requested information could forfeit your rights to any foreclosure prevention alternatives.

Once a completed financial packet has been received, Luther Burbank Savings will review the request. If it is determined that you do not qualify for any foreclosure alternatives, Luther Burbank Savings will advise you in writing. Our agreement to review your loan does not mean that we will approve an alternative arrangement.

You may also contact The Department of Housing and Urban Development (HUD) at 800-569-4287 to find a HUD-certified housing counseling agency. Additional information is made available on the HUD website.

Important: For security and privacy reasons, please DO NOT send email to Luther Burbank Savings which contain personal or financial information such as Social Security numbers, usernames, passwords, account number(s), or credit card number(s). If you have any questions or concerns, please contact us at 888-578-4495, Monday – Friday, 9am to 5pm (PT).