Frequently Asked Questions
Apply for a Bank Account FAQs
Can I open more than one account at a time?
Yes. You may open multiple accounts at the same time. Simply select “Yes” beside each account type you wish to open on the Product Selection page. Each account will be funded according to the method that you select.
How can I make my opening deposit?
You may choose to fund your account several ways: via ACH, wire transfer, paper check mailed to the address below, or in person at one of our branches. New checking accounts may also be funded via mobile deposit using the Luther Burbank Personal Banking app.
Luther Burbank Savings
Attn: Central Operations
P.O. Box 1783
Santa Rosa, CA 95402
How do I go back to a previous page?
To go back to a previous page, click the Previous button at the bottom of the page. The Progress navigation menu on the left side of the screen will confirm the page you are on. Please do NOT hit the back button on the web browser.
Important Note: Once your personal demographics information has been submitted you do not have the option to return to that section and make revisions; this is because it has already been electronically verified. If it is necessary to change this information, please contact our Online Banking Customer Service Department at 888-578-4495 for further instruction.
How do I move to the next page?
Most pages will have a Continue button located at the bottom of the page; click this button to go to the next page. In some cases, you may be presented with a disclosure that will prompt you to accept or decline. If you click the Decline button, you will be advised that you cannot continue with the application unless the Accept button is clicked.
How long will it take me to complete the application?
This will depend on how prepared you are with the information required to complete the application. To expedite the process, please have the following ready:
- Social Security number
- Driver's license or state issued ID
- Name, date of birth and social security number for all beneficiaries, if applicable
- Bank account/routing number of your existing account, if you intend fund your new account with an ACH transfer
If I have to step away from filling out the online application, or if there is a delay before I can return to it, how much time do I have before the session times out?
If there is no activity within the application screen for a period of eight minutes, your session will timeout. A pop-up window will appear to ask if you would like to continue the session. If you select no or if you do not make a selection, your application will be cancelled, and a new application must be started from the beginning.
If you are unable to finish the new application process during your initial session, you can save the application by selecting “Save incomplete application” within the right margin of the screen. You will then be prompted to select an ID and password for use, and may return to complete your application within 30 days. The option to save your application will only appear after you have completed the Personal Information page. Upon return you must select “Return to saved application” within the right margin of the screen, and provide your ID and password; this will re-establish your session.
Is this online application secure?
Yes, our online application uses encryption to secure your information submitted within our online forms. We maintain strict security standards and procedures to prevent unauthorized access to your information, including 128-bit encryption.
What can I expect after my application has been submitted?
The application will be reviewed and you will be contacted at the phone number provided within three business days. If you have questions or concerns regarding your application, you may contact us at 888-578-4495 [Monday – Friday, 9am to 5pm (PT)] or via email at firstname.lastname@example.org.
What if I accidentally close my browser or click the "Quit This Application" link without saving?
The application cannot be re-accessed over the Internet, as the application will be deleted, and cannot be retrieved. You would unfortunately need to start a new application from the beginning.
Who do I contact if I need assistance with completing the online application?
Please call us at 888-578-4495 [Monday – Friday, 9am to 5pm (PT)] or send an e-mail to email@example.com and a member of our Online Banking Customer Service team will gladly assist you as soon as possible.
Why am I required to complete certain fields?
Some fields are required because the information requested is needed to complete the application. Additionally, this information is required per our bank’s policies in order to comply with Federal regulations and laws. Required fields are noted with a red asterisk symbol (*) next to each field.
Why do you need my Social Security number?
Your Social Security number is required to help verify your identity. Also, if the account is interest bearing, Luther Burbank Savings will use your Social Security number to report the interest earned on the account to the IRS.